FAQ

How to shop online?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Cart by clicking the "Cart" button on the top right of any page. You may also checkout by clicking on the "Buy Now" hyperlink located on any item detail page. Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking "update" after all quantity adjustments have been made.

Prices and Postage

We ship worldwide and pickup is also possible. Prices are in euro and they include Finnish tax 24% (VAT).

Postage and handling costs will be added automatically in all orders after you have chosen your country. In Finland the delivery costs are 4 € for one bag and everywhere else 8€. We deliver via Priority mail by Itella. International customers are responsible for their country’s customs duties and taxes. Owliebags reserves the right to change the prices. Delivery time varies by country.

Payment Methods

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

Returns

If you’re not fully satisfied with our products, you can return any item for a refund within 14 days of receiving your order. According to product return regulations of European Union, customer is required to take care of return costs.
The returned products must be returned complete and unused in their original packaging.

Before sending any returns, contact us by email info@owliebags.com or fill in your information on Contact page.

After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. The cost of delivery cannot be refunded. We will refund delivery costs only if the product we have sent is incorrect or faulty.

Please note that you are responsible for the product until it reaches us.